Days after quietly starting the process of distributing its first real software update for Windows Phone, Microsoft has finally communicated what’s happening. Let’s just say it’s bad news packaged in the positive possible light.
This week we’re sending out the new update only to “open market” Windows Phones around the world. If you own one of these phones, you probably already know it: these are unbranded devices that aren’t customized for a specific mobile operator.
So …. if you bought a phone like a normal person, that is, from a mobile carrier, you’re not getting the update. So stop checking.
In next phase of the rollout process, we’ll start making the update available to a broader range of customers.
Nice and vague there.
And as someone mentioned in the comments, those who were dumb enough to buy the premier Windows Phone (the Focus) from Microsoft’s “premier” wireless partner (AT&T) will apparently have the longest wait of all. Or the “premier” wait, as I’ll now call it.
As I explained in my last post, we intentionally deliver updates in batches, ramping up gradually to help ensure the process is as problem-free as possible.
So this is intentional. Good to know. :)
And so far, the copy and paste update is proceeding smoothly.
And yet you list AT&T as still still testing both of the Windows Phones updates??? That seems slow, not smooth. Especially for your premier partner. This, according to Microsoft’s “new online resource called Where’s my phone update? that provides some insight into where we are, and where your phone is, in the multi-stage update process.”
Most people who bet on this platform are at the same stage they were at last week: Waiting, with no real idea when the update will be delivered to their phone.
Much like when you buy a PC online, you’ll be able to see when the update is being tested and packaged, when it’s about to ship, and when it’s “left the warehouse.” We’ll update the site once a week with the latest status changes.
What a weird comparison. We’re not buying a new PC. We’re getting an update, something that should be a regular and innocuous event.
And not to be a jerk about this, but this process is nothing like the thing it should be compared to: The process of getting a Windows software update from Microsoft on a PC: Then, everyone gets it at the same time, and the update is simply “released.” With Windows Phone, Microsoft is claiming to have “released” this update. But it hasn’t been released, not the majority of users, not to the people who should be considered the “premier” users.
I’m looking forward to hearing what you think about copy and paste.
And we’re looking forward to actually getting the update, yes. Looking forward to you actually describing the schedule and not just providing an empty table with no dates. And looking forward to you understanding, really understanding, that this is not OK.
I’m flying home from Europe today, so there will be a huge chunk of time where I can’t OK comments. Sorry about that in advance.