After remaining silent for days, Microsoft has finally said something about the Windows Phone 7 software update delays by throwing a new guy, Eric Hautala, under a bus and making him do it. This post is long on words and short on content. But that’s OK, I can condense it down to the length it should have been very easily. Here’s what it really says:
About those updates
A lot of interest in how we deliver them. I also know there are concerns.
Thanks for ignoring them for so long.
Why they’re late
With 9 handsets on 60 mobile operators in 30 countries around the world, things can get a little complicated!
It’s our partners’ fault.
Why the pre-update has been so problematic
Microsoft has been making and delivering software updates long enough to know that the laboratory can simulate—but never quite equal—the experience of delivering software to thousands of real phones “in the wild,” each loaded with its own unique set of apps, pictures, songs, and other stuff.
You know this, and yet you still screwed it up? A “pre-update”? Come on.
The February update (i.e the “pre-update”)
Of the customers who’ve so far tried to install it, the overwhelming majority have been successful.
No handset left behind. Well, except yours.
And now we’re lying to you:
I’ve seen a lot of speculation on blogs and forums lately about whether carriers can “block” an update.
Have you now? Interesting.
This is NOT speculation. And how that little comment got past the censors is unclear. Microsoft corporate VP Joe Belfiore told me and a room of other journalists this in November 2010.
No Donuts (the “cut and paste update”)
It’s waiting in the wings … I’ve decided to take some extra time to ensure the update process meets our standards, your standards, and the standards of our partners. As a result, our plan is to start delivering the copy-and-paste update in the latter half of March.
It’s been waiting in the wings since December, Eric. It’s dusty, and covered in cobwebs.
We’re still lying to you:
Delivering regular updates to your phone is a key part of our innovation plans.
I think that one stands nicely on it’s own.