In line with this blog’s previous user-based contribution to the Windows Phone community (the discovery of the infamous Windows Phone 3G data leak), I’d like to see how many of you are experiencing the following contacts-related issues, about which I’ve received many, many emails. Please note that I’ve not personally experienced either of these issues, at least to my knowledge. But then I’m not really “looking” at my contacts regularly either, so you never know.
In any event, I’ve now received many emails about the following issues on Windows Phone:
1. Pinned contact tiles (i.e. contacts that are pinned to the Start screen) are disappearing. from the Start screen. Just the tiles are disappearing, according to readers, not the actual contacts and/or contact information.
2. Linked contacts are “de-linking”. As you may know, Windows Phone will automatically link contacts from multiple sources. So if you have the same contact in, say, Gmail and Facebook, Windows Phone will generally “link” them into a single contact card. You can also link contacts manually, of course, and de-link them if you prefer. But apparently, previously linked contacts are starting to de-link.
I’ll ask the iron wall of Windows Phone PR about this soon, but I figured it would be best to be armed with some data. If you are experiencing this, please comment below, along with any relevant information. (If you are not experiencing this, please do not.)
Update: Thanks to everyone who provided feedback on these issues. Microsoft provided me with the following statement:
We’ve found an issue resulting in some contacts being unpinned from the Start screen, or contacts that were linked together manually becoming unlinked. We apologize for any inconvenience and we’re working quickly to resolve the issue to ensure it will affect as few people as possible. Also, be reassured that none of your contacts have been deleted from your phone. You should be able to find them in the People Hub, if you want to pin or link them again.