With Windows Phone 7 finally hitting retail today in the US–I’ve gotten a ton of good news email from people who ventured out to buy one, so congrats–Microsoft sends along word about its support options for Windows Phone customers.
Front Line Training. Sales agents around the globe have been trained by Microsoft on the latest and greatest features found within Windows Phone 7. These sales agents have been equipped with the necessary know-how to ensure they are ready to help consumers make the most of their Windows Phone 7 from Day 1.
Online and Self-Help Available 24-7. Located in the how-to section at www.windowsphone.com, consumers will have access to self-help podcasts, top FAQs and links to online forums (i.e. Microsoft Answers).
Twitter Support. In addition to “traditional” online support, support for Windows Phone 7 customers will also be available via Microsoft Support’s twitter handle (@MicrosoftHelps) and the new twitter handle specifically for Windows Phone 7 Support Questions (@WinPhoneSupport).
Facebook. Customers who visit the Windows Phone page on Facebook can use the Support tab to find various support resources, including links to hardware manufacturer and mobile operator support.
Phone Support. In addition to online support and retail store support, consumers will have access to phone support for questions pertaining to their Windows Phone 7 devices.